FREE SHIPPING IN CANADA ON ORDERS OVER $200

Shipping & Returns

SHIPPING

PLEASE NOTE CANADA POST AND INTERNATIONAL DELIVERIES ARE TAKING LONGER THAN NORMAL DUE TO COVID-19 MEASURES.

CANADA
Free shipping on orders over $200.
You will receive your order via Canada Post. Your tracking number will be emailed as soon as your order is shipped.

INTERNATIONAL
You will receive your order between 10 to 15 days. Your tracking number will be emailed as soon as your order is shipped.
We do not calculate duty fees and tariffs you may have to pay; they are your responsibility to pay on or before delivery and will vary depending on the country you reside.

When an item is made to order, allow 4 to 5 business days to be shipped.
When an item is in stock, please allow 2 to 3 business days to be shipped.

Please be aware that orders in July-August and near year-end holiday season can take slightly longer to process. During any such delay we place a message on the top bar of our website.

RETURNS

Each order is carefully inspected before being sent. We will gladly replace defective items.
If you have any questions, feel free to ask us.

For exchanges or refunds, please note the following conditions:
• Items must be returned within 10 days of delivery to customer, please contact info@elisa-c-rossow.com to initiate an exchange or return.
• For exchange or refund, shipping fees are at the customer's expense.
• Items must be returned in their original condition, items that have been washed or altered in any way cannot be accepted for exchange or refund.
• Items on sale are final sale only.