- WHERE ARE YOU MANUFACTURED ?
We are 100% Designed, Cut and Sewn (and Knit!) in Montreal, Canada.
We don’t have any factories - and definitely no sweat shops! Our superb quality pieces are locally made in our workshop and through small-scale high quality suppliers in our city.
For more information on our slow-fashion process, please see our Locally and Ethically Made page.
- DO YOU HAVE A BOUTIQUE ?
No, we don’t have a traditional brick and mortar boutique. If you have any doubt about your sizing and are in the Montreal area you can make an appointment for a fitting at our studio workshop.
- WHERE ARE YOU LOCATED ?
Our studio workshop is located in the Griffintown area of Montreal, QC, Canada. If you’re in Montreal (or planning to be!) and would like to book an appointment to visit our studio - try on some pieces from our collections or get measured for a custom piece - please email us at email@example.com to arrange for an appointment.
We sometimes do pop up shops in different cities – if you want to be in the loop for our events please sign up for our newsletter here.
- DO YOU OFFER FREE RETURNS ?
- THE PIECE I'M LOOKING AT SAYS IT'S "ON DEMAND" IN MY SIZE, WHAT DOES THAT MEAN ?
- WHAT ABOUT THIS ITEM THAT SAYS IT IS "MADE TO ORDER" ?
- WHY DON'T YOU HAVE COLOURS IN YOUR COLLECTIONS ?
Since the very beginning of the brand, Elisa’s collections have been purposefully absent of colour. Always sticking to fabrics in black, off-white, creamy natural colours and sometimes grey. Her reasoning today is the same as it was then: Elisa designs with durable fabrics meant to last years and collections made to be timeless. And while seasonal colour trends come and go, pieces without colour never go out of style, nor does an ELISA C-ROSSOW piece.
- DO YOU OFFER CUSTOM ORDERS ? AND CAN I GET THEM IN COLOUR ?
Yes, we do! And yes, you can! We offer made-to-measure tailoring for our pieces as well as custom colours for any of the pieces in our collections. For more information please look at our Sur-Mesure and Repairs page.
- DO YOU OFFER REPAIRS FOR YOUR PIECES ?
Yes, we do! If you have a piece that has been damaged please contact us. We can quickly assess if it can be repaired (often for free) at our studio workshop.